Montgomery Eye Surgery Center

Professional and well organized. Service provided in a timely manner.

I have been there twice for cataract surgery. Once was in the morning. Once was in the afternoon. I don’t know if the staff changes shifts for those two sets of surgery, or if it was just the misfortune of the draw. My first surgery, in December 2023 went spectacularly. My sedation perfect. I was more or less “out-of-it”, but I could respond to Dr. Young’s voice requests. The nurses were all just as nice and pleasant as they could be. The second surgery in January 2024 was a different story entirely. Every person encountered must have been eating sour pickles. They had short, abrupt, responses to every question. Not a single one of them cracked a smile. When the surgery started, I was wide awake. I felt Dr. Young touch my eye with the scalpel. They put more numbing gel in my eye. I was never given anything else to relax me. When Dr. Young started cutting on my eye, it was not that I could feel it, but I could hear it. I started shaking all over. I was asked if I was anxious. I replied, yes. I was told I received a little more relaxing medicine in my IV. I never felt it. This prompted me to ask when? She said, just now. Give it a few minutes. I never felt more relaxed, and I continued to shake. Shortly, I was asking if I was in pain. I replied, yes. Then I was ask, where are you hurting? I replied, my back and my right hip. I did not try to explain about my shoulder blades hurting. She said, we gave you something else for pain in your IV. I never felt it. This prompted me to ask, when? I was told, just now. Give it a few minutes. I never had any pain relief, nor did I feel any less anxious, or get sleepy during the surgery in anyway. When the surgery was over, it was like everything hit me at once. I was finally sleepy and relaxed. I don’t think there was any excuse for them not having me relaxed Before the surgery started, the way I was for my December surgery. A complaint I have following both surgeries is the rush to get you out of the facility. I they take maybe two sets of vital signs 10 minutes apart, at best. At the same time they are taking your IV out and taking, electrodes off & reading you your discharge instructions like they think you are going to remember them. In the morning Surgery, I was not quite as rushed as the afternoon surgery, in any case you are there 30 minutes or less following your surgery. I think this is sub-standard nursing care at best. I would have given the facility 4 or even 4 1/2 stars, if it were only based on the morning surgery. However, the Afternoon surgery experience was so bad it dropped the facility and Caregivers to 3 stars. I know this is a long review, but it is actually too for the price of one.

Very well pleased with my cataract surgeries, Dr. Owens and staff did an excellent job, I highly recommend them!